Springing with VAX and BDM Beth!

There has certainly been a SPRING in my step with my travel schedule and the great interaction I’ve been blessed to have in the last few months! I’d love to take a moment to share some of the wonderful feedback I’ve received the last couple of months after sharing the visits along the way.

March

• Meeting brand new agents and having the opportunity to provide extended trainings is exhilarating! I was invited to participate in our first KHM Bootcamp early in March and came back for May’s as well! I’ve been lucky to be included for Nexion Agent Essentials this last year, too. To share all of the ways that VAX, The Leisure Travel Marketplace, can really benefit agents and their ability to earn, learn and grow into this business is key.
• I visited America’s Travel Company at their conference in Houston, Texas. Talk about your room full of eager and hungry agents for the technology information they desired to further their business! So full of questions and appreciative for some of the tips and tricks I shared which you can see below.
• The Home Based Travel Agent Forum always provides us a multitude of agents that tell us they love our training, stop by the booth with honest feedback and often gratitude for being available, intuitive and always growing!
• Uniglobe’s conference celebrated “Waves of Change Oceans of Opportunity” in Long Beach, Califronia, where I was able to share some of the latest changes on VAX and the opportunities for growth across the industry.

April

• Nexion invited us to kick off Cruise360 at their welcome event.

• I made my first trip to the Apple Vacations office in Elk Grove, Illinois for a large group training in the Chicago area. It was also great meeting some of our new team members from Apple Vacations.

May

• Since I was back in the Cleveland area in May, I partnered up with Apple Vacations’ Bernadette for a few Cleveland area agency visits. It is certainly no secret that some of the legacy Apple Vacation users are frustrated with the transition to another technology. Below are some of the ways that I was able to make them smile with what they can do on VAX!

Top 10 Agent Highlights

Here’s what agents have loved learning about recently:

• VAX’s sales email is hands down the most popular, mind-blowing tool to learn about.
• The ability to request a payment link.
• The ability to duplicate a search. Agents have shared this is huge when clients are looking to determine the best dates for their vacation/price.
• Agents have told me they thought the new comparing itineraries functionality was wonderful to go hand-in-hand with the duplicate search.
• The ability to shop by price or by schedule for air. AND the shop by schedule allows agents to find the flight that arrives to the destination search the earliest! Apparently that is requested OFTEN.
• The ability to search different airport origins within the flight screen with additional search items.
• The opportunity to brand your emails in VAX with your agency’s logo.
• How to retrieve reservations and pull booking reports.
• Finding the VAX DIY training series.
• Pre- and/or post-cruise capabilities.

About the Author

Beth Kitzman is the business development manager for Trisept Solutions' Agency Channel for VAX VacationAccess. Beth focuses on nurturing business relationships and finding exciting, unique ways for VAX to support travel agencies. With over 20 years of experience in the travel industry, beginning with Walt Disney World then working for airlines and now focusing on travel technology, Beth loves using her education degree to find ways to educate and empower travel agents to grow their leisure travel business.