Iberostar Launches In-House Complimentary Assistance Services to Travel at Ease

As Iberostar Hotels & Resorts welcomes guests again in the Caribbean, Mexico and Brazil, the company provides greater peace of mind for travelers amid the COVID-19 pandemic. In addition to the more than 300 preventive measures implemented through its How We Care initiative, the hotel company now reinforces the program by launching Travel at Ease, a complimentary assurance that provides further services and support during the stay.

Travel at Ease is a free of charge, in-house assistance package for bookings at the company's luxury resorts in Mexico, Jamaica, Dominican Republic and Brazil. It is designed to match perfectly with existing travel insurances provided by tour operators who entrust their clients to Iberostar Group. The company, which specializes in designing experiences with care, has developed a range of complimentary services to assist any guests accommodated in its hotels until August 2021, in the unlikely event that their vacations are disrupted due to COVID-19 symptoms.

Travel at Ease comprises services (*see conditions on the website) such as COVID-19 tests in case of exhibiting symptoms, extension of stay at no cost for those tested positive and their families, and isolation rooms with all necessary amenities. Among further special services are constant medical monitoring, contactless room service, a cleaning kit with biodegradable cleaning products, and free in room entertainment, games and activities including Star Camp activity packs for children. Full refund and airport transfer in case of early departure are also included.

Through the Travel at Ease initiative, Iberostar Group reinforces its commitment to protecting the wellbeing of its clients and employees by complementing the more than 300 health & safety measures (How We Care), developed by the company’s Medical Advisory Board and implemented throughout its resorts worldwide. Some of these measures include limited occupancy, greater distances between hammocks and furniture, single touch buffet with a differential gastronomic offer that minimizes food waste, and 24-hour e-concierge experience via Iberostar’s app for iPhone and Android devices. The company is taking the opportunity to innovate in health & safety and boost long term resilience, while continuing to provide excellent vacation experiences for its guests.

In its return to operations, Iberostar Group continues to monitor the COVID-19 pandemic in the destinations where it operates. The group has taken the reopening of its hotels as an opportunity to build back a more responsible, sustainable, and resilient tourism industry. As a result, it has included health and safety as another fundamental pillar to its business model, making them part of the engine for recovery, together with the focus on clients & guest experiences and the commitment to sustainability.

At the end of October 2020, Iberostar also increased the number of hotels operating with further openings planned for Iberostar Cozumel (Mexico) and Iberostar Costa Dorada (Dominican Republic), among others. At that moment, the Group has already reopened 12 hotels in the Dominican Republic, Jamaica, Brazil and Mexico. In the Dominican Republic, guests can book their Iberostar experience at the new Coral Level at Iberostar Selection Bávaro in the Punta Cana area. In Jamaica, they may stay at the Iberostar Selection Rose Hall Suites in Montego Bay, and in Brazil Iberostar Selection Praia do Forte and Iberostar Bahia are welcoming guests again. In Mexico , they can book at the Iberostar Grand Paraiso, Iberostar Selection Paraíso Lindo, the Iberostar Selection Paraíso Maya, Iberostar Quetzal and Iberostar Tucán in the Riviera Maya area, the Coral Level at Iberostar Selection Cancún and the Iberostar Selection Cancún, as well as the Iberostar Selection Playa Mita on the west coast of Mexico, at Riviera Nayarit.